Refund policy

Order Cancellations

We understand that plans can change. If you need to cancel your order, please contact us at support@lololemonade.com as soon as possible.

Orders can only be canceled before they’re processed or shipped. Once your order has entered the shipping process, we’re unable to make changes or cancellations.

If your order has already shipped, please refer to our Returns Policy below for help with any issues once it arrives.

Returns Policy

At LoLo Lemonade, we are committed to providing high-quality products and services. For health and safety reasons, we’re unable to accept returns or exchanges once a product has shipped.

If your order arrives damaged, leaking, or incorrect, please contact support@lololemonade.com within 7 days of delivery. Include your order number and a brief description or photo of the issue, and our team will make it right with a replacement, credit, or refund depending on the situation.

If you have any questions or concerns about this Returns Policy, please contact us at support@lololemonade.com.

This Returns Policy is governed by the laws of the state of North Carolina.